Govt launches ‘COVID India Seva’ to engage with citizens on COVID-19

Union Minister of Health and Family Welfare, Dr. Harsh Vardhan today launched the COVID India Seva, which provided an interactive platform on Twitter to establish a direct channel of communication with millions of Indians amid the pandemic.

As per a release by Ministry of Health and Family Welfare, this initiative is aimed at enabling transparent e-governance delivery in real-time and answering citizen queries swiftly, at scale, especially in crisis situations like the ongoing COVID-19 pandemic.

The people can pose queries @CovidIndiaSeva and will get responses in almost real time, the release said.

Commenting on the announcement of the Seva, Dr. Harsh Vardhan said, “ …As #IndiaFightsCorona with social distancing, we are happy to make a concerted online effort by adopting the Twitter Seva solution. It is powered by a team of experts at our end who are trained and equipped to treat and respond to each query uniquely, and at scale. This will enable us in establishing a direct channel with Indian citizens, connecting with them in real-time to provide authoritative health and public information.”

As these responses are transparent and public, everyone can benefit from the responses received around common queries, the release said.

Pic Source: PIB

In pic: The Union Minister for Health & Family Welfare, Science & Technology and Earth Sciences, Dr. Harsh Vardhan launches the ‘COVID India Seva’, an interactive platform for citizen engagement on COVID-19, in New Delhi on April 21, 2020.

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